General Terms and Conditions

These Terms and Conditions govern registration for, participation in, and use of the services offered by CECFQ, including mini-group courses, private lessons, conversation workshops, and placement tests.

By registering and making payment, you fully accept these Terms and Conditions.

These Terms and Conditions are governed by the laws in force in the Province of Québec and the applicable laws of Canada.

Any dispute relating to the interpretation or performance of these Terms shall be submitted to the courts having jurisdiction in the judicial district where CECFQ’s head office is located.

CECFQ reserves the right to amend these Terms and Conditions in order to comply with applicable laws or to improve the operation of its services.

Any amendments take effect as soon as they are published on the official website and do not apply retroactively to agreements already entered into, unless otherwise required by law.

CECFQ collects only the information necessary for:

• registration management
• communication with students
• academic and administrative organization
• legal and tax obligations

Personal information is stored securely and is not shared with third parties without consent, except where required by law.

In accordance with Québec’s Act to modernize legislative provisions as regards the protection of personal information (Law 25), any individual may request access to, correction of, or deletion of their personal information.

Privacy Officer:
presidence@cecfq.ca

Participation in activities may involve the capture of photographs, video, or audio recordings for promotional purposes.

Any participant may refuse by providing prior written notice. In the absence of written objection, consent is deemed to have been given.

Any violent, discriminatory, defamatory, or disruptive behaviour may result in:

• immediate suspension
• dismissal without refund
• legal action, where applicable

Maximum class size: 6 participants
Minimum enrolment required to open a group: 4 participants

If enrolment is insufficient, CECFQ reserves the right to:

• cancel the session
• postpone the start date
• or offer a credit or full refund

Annual administrative fee: CAD $20

Payable once per 12-month period.

This fee is non-refundable in accordance with the Consumer Protection Act.

Required for all new students, except complete beginners enrolled in A1.1.

Fee: CAD $15 (general public)

If the student registers for a course within 30 days, this amount will be deducted from the first invoice.

The placement test is for internal assessment purposes only.

No certificate, credential, or official document is issued.

CECFQ reserves the right to reassign a participant if their level does not match the selected group.

Registration is confirmed only once full payment has been received.

Registrations are personal and non-transferable.

Courses do not begin automatically immediately after payment.

An administrative processing period of 3 to 7 business days is required for:

• file review and validation
• teacher assignment
• group formation
• sending access information

This processing time does not constitute a contractual delay.

Before the start of the course:

Cancellation must be made in writing.

If the cancellation is made five (5) business days or more before the start date, a full refund will be issued.

If the cancellation is made less than five (5) business days before the start date, reasonable administrative fees may be retained, up to a maximum of $75.

After the course has started:

No refund will be issued for services already provided or for missed classes.

In the event of cancellation, a partial refund may be granted for services not yet provided, minus reasonable administrative fees (up to $75).

The annual registration fee ($20) is non-refundable.

All requests are evaluated in accordance with applicable consumer protection laws.

No refund or credit will be granted for missed classes.

Minimum age: 16 years.

Annual administrative fee: $20 CAD (not included in the package).

This fee is non-refundable.

Package validity: 6 months from the date of the first lesson.

Any unused hours after this period will be forfeited.

Lessons may be rescheduled within a limit of 20% of the total package hours.

A minimum notice of 24 hours is required.

If notice is given less than 24 hours in advance, the lesson will be considered delivered and charged.

In case of a delay of 15 minutes or more, the lesson will be considered as delivered.

No rescheduling or compensation will be provided.

Before the first lesson:

A refund may be granted, minus reasonable administrative fees (up to $75).

After the package has started:

No refund will be issued for services already provided or for lessons booked and not cancelled within the required notice period.

In case of cancellation, a partial refund may be granted for unused hours, minus reasonable administrative fees (up to $75).

The annual administrative fee ($20) is non-refundable.

All requests are evaluated in accordance with applicable consumer protection laws.

CECFQ shall not be held liable for any interruption or cancellation caused by force majeure, including but not limited to major outages, natural disasters, widespread internet disruptions, serious illness of the teacher, or any other event beyond its reasonable control.

By making payment, the participant confirms that they have read, understood, and accepted these Terms and Conditions.