General Terms and Conditions

These General Terms and Operating Rules govern registration, participation in, and use of the services offered by the Centre d’Enseignement et de Certification du Français du Québec (CECFQ), including French courses in groups or small groups, private and semi-private courses, exam preparation programs, workshops, assessments, simulations, tests, and other services related to French-language learning and assessment.

ertain activities, including official examinations, tests, one-time assessments, simulations, workshops, or events, may be subject to specific terms communicated to the participant before registration.

In the event of any conflict between these Terms and a mandatory provision of the Québec Consumer Protection Act or any other applicable law, the applicable law shall prevail.

Registration for a CECFQ service implies that the participant has read and accepted these Terms and, where applicable, any specific terms applicable to the selected service.

For services requiring a training agreement, the provisions of that agreement supplement these Terms.

These Terms are governed by the laws applicable in Québec and Canada.

Nothing in these Terms shall be interpreted as limiting or excluding any right granted to consumers under mandatory legislation.

CECFQ may amend these Terms for future registrations.

The version applicable to a registration is the version made available to the participant at the time the agreement is entered into.

No subsequent amendment may retroactively modify an essential element of an existing agreement, except where permitted by law or with the agreement of the parties.

CECFQ group programs are organized according to the number of participants, language level, and applicable instructional format.

Unless otherwise indicated in the program description, the regular format is offered with a minimum of four (4) participants.

The number of training hours is determined according to the number of participants registered in the group:

4 participants or more: 21 hours of training;

3 participants: 16 hours of training;

2 participants: 12 hours of training.

These arrangements form an integral part of the program structure.

The adjustment in the number of hours for groups of two or three participants reflects the more individualized nature of instruction, the increased practice time available to each participant, and the faster pace of progression possible in smaller groups.

The maximum number of participants is specified in the description of the relevant program.

A participant’s registration alone does not guarantee that the group will be formed under the regular format.

Once the minimum of four (4) participants required for the regular format has been reached, CECFQ confirms the formation of the group.

Access to the learning platform, virtual classroom, and resources reserved for the group is provided after the group has been confirmed and before the start of the training, according to the instructions communicated to participants.

Access credentials are personal and may not be transferred, shared, or disclosed to any third party.

When fewer than four (4) participants are registered, CECFQ may maintain the program using the format corresponding to the number of participants set out in section 2.1.

Depending on the circumstances and before the start of the training, CECFQ may also propose:

postponing the start of the training;

transferring the participant to another group at the same level;

another available schedule; or

cancellation of the training.

The participant will be informed of the format applicable to their group before the training begins.

To ensure appropriate progression, CECFQ may require a placement assessment before a participant joins a group, except for complete beginners registering for the first sublevel of A1.

Participants are responsible for providing accurate information about their language proficiency when self-assessment is permitted.

If an assessment or the initial learning activities show that the selected level does not correspond to the participant’s actual level, CECFQ may propose transferring the participant to a more appropriate group or program, subject to availability.

A participant’s overestimation or underestimation of their own language level does not, in itself, constitute a defect or deficiency in the services provided by CECFQ.

CECFQ French courses are taught in French, including at beginner levels.

Instruction is based on progressive exposure to French adapted to the participants’ level.

The instructor may occasionally use English or another language when they consider it useful for learning purposes. However, the use of another language is neither an obligation of the instructor nor a guaranteed component of the service.

By registering, the participant acknowledges having been informed that French is the language of instruction for the program.

The assignment of instructors is determined by CECFQ.

Unless a service is expressly advertised as being taught by a specific instructor, registration is for a CECFQ program and not for the personal services of a particular instructor.